Page content section :
Payments and e-payments
How to make payments to the council
Payment instructions are shown on your council tax, business rates bill or other council invoice. If you wish to change your method or frequency of payment please contact the council.
New : Take our survey and have a chance to win £20 M&S vouchers
We are currently looking at the ways in which our residents choose to pay their bills with us. Everybody who completes the survey will have the chance to be entered into a prize draw to win £20 Marks and Spencer gift voucher... Tell us how you pay the Council now.
Please note : Scheduled maintenance to on-line e-payments and automated payments by phone will normally take place every third Sunday of the month between 04:30 and 06:30 hours. We apologise for any inconvenience this may cause. See below for maintenance times and dates
Automated payments by phone :
You
can make automated
payments by phone 24 hours a day, 7 days week
Making e-payments on-line :
The
e-payment service is easy to use, secure and operates 24 hours a day,
7 days week. To make an e-payment for one of the following please
select which type of payment you would like to make and have the relevant
account, invoice or reference numbers ready :
- Council Tax
- Business Rates
- Housing Benefit Overpayments
- Housing Rents
- Sundry
Invoices (requires an invoice number) - this includes :
Allotments | Beach Huts | Building Control | Community Alarm | Garden Bins
Ground Rents & Leasehold Service Charges | Trade Refuse - Business Improvement District Levy
To make other payments not listed above please use one of the following :
- Parking fines : Including Penalty Charge Notices (PCNs), parking tickets, excess charge notices
- Other miscellaneous on-line e-payments not listed above (note - remember to pick the correct category the payment is for when using this form)
We can accept payments using these cards :
(Note : after the 31st March 2011 payments cannot be made using
a SOLO card)
These e-payment transactions will appear on your bank/credit card statement as :
- 'Adur District Council' or 'Adur District Council, Shoreham by Sea'
e-payment
security : When you make an e-payment the information you send is
encrypted so it cannot be read by anyone else over the Internet. Your credit/debit
card number is also not stored anywhere in our computer systems. All electronic
payments provide print and e-mail options for you to keep a record of your
payment. Due to the time-lags in the banking system it can take 2-3 working
days for a payment to be recorded on our systems. If the e-payment facility
is ever unavailable (which would be beyond our control) a message will tell
you when you try and make a payment, it is normally restored very quickly.
Other ways of making payments
If you don't want to pay on-line (or if the e-payments service is temporarily unavailable) then the following alternative payment methods are available to pay your council bills and invoices :
- Automated payments by phone 24 hours a day, 7 days week
- Home (telephone or internet) banking (Allow seven days for payment to be received)
- Direct debit
- Bill payment service / PayPoint (Allow seven days for payment to be received)
- Direct to Adur District Council
See also :
- If making payment by cheque, please note …
- Council tax, business rates and benefits payment enquiries
- Council Tax - Payment Difficulties
- Further information about finance at Adur District Council
Home (telephone or internet) banking
When making payment, you must quote your council tax/business
rates account number or invoice number, the council's bank sort code, 08-90-25,
and account number, 61020977, with your payments.
The council's bank is :
- The Co-operative Bank plc, 164-165 Western Road, Brighton, BN1 2BB
You will need to allow seven days for payment to be received.
Direct debit
Direct debit is the easiest, cheapest and most popular way for you to pay
your council tax/business rates and other council services. This authorises
the council to collect your council tax/business rates etc. direct from your
bank or building society after informing you of the amount due. If you are
not already paying by direct debit, please contact the council for details.
Council tax direct debits :
Rent direct debits (eg housing / garages) :
Bill payment service/PayPoint
The previously issued plastic payment cards are being phased out. Please see below for new arrangements.
From March 2012 all accounts and invoices will have a barcode which will enable cutomers to pay at any Post Office by cash, free of charge, or any outlet displaying the PayPoint sign. Payments at these locations can only be made by cash or card (a small administrative charge may be made at some outlets for card payments).
- For PayPoint locations : see www.paypoint.co.uk/locator
- For Post Office locations : see the 'Branch Finder' on the Post Office website (in top line of their webpage) (www.postoffice.co.uk/branch-finder)
You will need to allow seven days for payment to be received.
You can also pay on-line via the Council’s web site - see above.
Direct to Adur District Council - by phone, by post or in person ...
Direct to Adur District Council
By phone - During office hours :
In
office hours, the Shoreham cash office (only) will take payments by
telephone (debit or credit card) by calling (01273) 263459 during
opening hours.
Direct to Adur District Council
By phone - Automated Payments Line (during office hours and out of
office hours) :
You
can now make
payments to Adur District Council using our Automated Telephone Line :
- Automated Telephone Line - Tel : 0300 123 6002
The following payments can be made:
- Council Tax
- Housing Rents
- Business Rates (NDR)
- Housing Benefit Overpayments
- Business Improvement District Levy (BIDS)
- General Invoices
The Automated Telephone Line works on Speech Recognition Software ie you speak your details rather than use the Touch Tone keypad ( though this can be used as an alternative in some places).
0300 numbers are a new number range which have been created by Ofcom and can only be used by public sector bodies and not for profit organisations.
What you pay on 0300s ...
- The same cost as a normal call. Whatever tariff you are on the cost of an 0300 number is the same as calling a normal phone number.
- If your calls are free, it's free. So if you have got free inclusive calls, then calling 0300 won't cost you, eg if you are on BT's free evening calls package then call 0300 in the evening and the call is free; but if you pay for a call in the day, you will pay for an 0300 during the day.
- This works on mobiles too. If you have inclusive minutes on your mobile
the 0300 number will be included in that.
Direct to Adur District Council - By post :
Payment
by cheque can be made by post to
:
- Adur District Council, Civic Centre, Ham Road, Shoreham-by-Sea,
West Sussex, BN43 6PR.
Direct to Adur District Council - In person :
Payment
by cash, cheque or debit/credit card can also be made in
person at the Adur Civic Centre
cash office :
- Shoreham-by-Sea - Civic Centre, Cash Office
- Please note that the area offices in Lancing and Southwick closed
at the end of 2010 and transferred to the Adur
Civic Centre - see
news release 10/081
If making payment by cheque, please note ...
- Cheques should only be sent to the :
- Shoreham cash office, Adur District Council, Civic Centre,
Ham Road, Shoreham-by-Sea, West Sussex, BN43 6PR
- Shoreham cash office, Adur District Council, Civic Centre,
- Cheques should be made payable to 'Adur District Council'
- On the reverse of the cheque you must write your council tax/business rates/invoice number, and any relevant reference number, etc.
- Post dated or third party cheques will not be accepted - they will be returned to you
- For payments made by post, receipts will only be given when accompanied by a stamped, addressed envelope
Further information
For council tax, business rates and benefits enquiries please see :
Further information about finance (not payments) at Adur District Council
- Please see the finance webpages
Scheduled maintenance dates
In order to ensure that Capita continue to maintain the Payment Management solution, and conform to the highest standards of security, the payments service will experience scheduled maintenance periods throughout the year.
These maintenance windows are normally scheduled for the third Sunday of every month, unless otherwise indicated *, but additional dates may also be added as required, the dates for 2012 are as follows:
- Sunday 15th January 2012
- Sunday 19th February 2012
- Sunday 18th March 2012
- Sunday 15th April 2012
- Sunday 20th May 2012
- Sunday 17th June 2012
- Sunday 15th July 2012
- Sunday 19th August 2012
- Sunday 16th September 2012
- Sunday 21st October 2012
- Sunday 25th November 2012 *
- Sunday 16th December 2012
These scheduled maintenance periods will take place between 04:30 and 06:30 hours in order to minimise impact to the service (unless otherwise stated). During these two-hour periods, no payments will be taken via the on-line e-payments or automated payments by phone services.
In addition to these maintenance periods, further maintenance periods have been scheduled, these will take place between 00:00 and 06:00hrs on the following dates;
- Sunday 13th May 2012
- Sunday 18th November 2012
We apologise for any inconvenience this may cause.
