Page content section :
Customer feedback
Making comments, complaints or compliments about Adur District Council
You may wish to make a comment, complaint or compliment about :
- Adur District Council
- Complaint about a Councillor (or Councillors)
- West Sussex County Council
- Local Government Ombudsman
Customer feedback about Adur District Council
We
value your feedback on our services, letting us know about your customer
experience is important to us. We also like to know when we have got it right
and welcome suggestions for improvement.
- Comments : Comments about services will be reviewed by the appropriate service head who will write and let you know what they will do as a result of your feedback.
- Compliments : Compliments are a good way of letting someone know what they have done well. They will be brought to the attention of the relevant Manager and the officer involved.
- Complaints : If you are not happy, we want to hear about it. There are three stages to our complaints procedure. However, if you are only wanting to report a missed council service or a fault please refer to the links in ‘related sections on this website’
Complaints process :
- Stage 1 : You should make your complaint to the relevant manager who will receive the details and take any appropriate action.
- Stage 2 : If you are not happy with the response you can ask for the Executive Head of Service to review your complaint.
- Stage 3 : If you are still not happy with the response you can ask for the Chief Executive to review your complaint as the final stage of the councils' complaint procedure.
At each stage a written acknowledgement will be sent within 5 working days with contact details of the person who will investigate the complaint. We will try to reply fully in writing within 10 working days but, if we are unable to do so, we will contact you to explain the delay and how long it will take to respond.
How to send us customer feedback
If you are only wanting to report a missed council service or a fault please refer to reporting a missed service or fault section below.
However, if you wish to make a formal comment, complaint or compliment about Adur District Council then you can send us customer feedback using the following methods :
- On-line : You can fill out our on-line customer feedback form (requires Adobe Acrobat)
- In person : By visiting one of our offices and speaking to a member of staff
- On the phone : by telephoning the customer services
centre on (01273) 263000
or by Minicom on (01273) 263060. - By post : By completing the form in our customer feedback leaflet (.PDF 20kb) and sending it to the following address:
See also :
- Complaint about a Councillor or Councillors
- Complaints, comments and compliments about West Sussex County Council
- Local Government Ombudsman
Reporting a missed service or fault?
If you are only wanting to report a missed council service or a fault please use the relevant link below :
- Abandoned vehicles
- Anti-social behaviour
- Benefits fraud
- Environmental Health issues
- Fly posting
- Fly tipping
- Graffiti
- Housing tenants can register for the "Adur Tenants' Self Service On-Line" where you can report housing faults or problems
- Litter or litter bins
- Missed refuse or blue box recycling collections
- Neighbour complaints
- Noise complaints
- Parking issues
- Roads, highways, footpaths, etc
- Street cleaning
- Street lighting
- Trading standards - unsafe goods
- Vandalism
- Website feedback
However, if you wish to make a formal comment, complaint or compliment see above.
Complaints, comments and compliments
about a West Sussex County Council Service
West
Sussex County Council has its own complaints procedure.
If you need to complain to West Sussex County Council
If you need to complain to West Sussex County Council please get in touch as soon as you can.
Firstly you will need to talk to the relevant service manager. Tell them your concerns and what you would like them to do about it. If your complaint is not satisfied as this stage contact the West Sussex County Council Chief Executive, who will review the matter.
To find out more about West Sussex County Council's complaints procedure see the :
- Comments, compliments and complaints on the West Sussex County Council website (www.westsussex.gov.uk/your_council/get_in_touch/comments_compliments_and.aspx)
See also : Local Government Ombudsman below
Local Government Ombudsman
If
you still remain unhappy, you can contact the Local Government Ombudsman.
We can send you a form telling you how to do this. You can also pick up this
form from any of our reception points, your local library or the Citizens
Advice Bureau.
The normal practice of the Ombudsmen is not to begin an investigation until the council has had the opportunity to try and resolve the complaint. It is important, therefore, that you contact us first.
Local Government Ombudsman reports for Adur DC :
- Local Government Ombudsman report for Adur DC (period ending 31-03-2011) (.PDF 120kb)
- Local Government Ombudsman report for Adur DC (period ending 31-03-2010) (.PDF 145kb)
- Local Government Ombudsman report for Adur DC (period ending 31-03-2009) (.PDF 470kb)
- Local Government Ombudsman report for Adur DC (period ending 31-03-2008) (.PDF 190kb)
- Local Government Ombudsman report for Adur DC (period ending 31-03-2007) (.PDF 380kb)
- Local Government Ombudsman report for Adur DC (period ending 31-03-2006) (.PDF 155kb)
See also :
- WSCC Ombudsman page (www.westsussex.gov.uk/default.aspx?page=8294)
- Local Government Ombudsman website (www.lgo.org.uk)
- Local Government Ombudsman website - how to make a complaint webpage (www.lgo.org.uk/making-a-complaint/)
