Page content section :
Best
Value
Best Value reviews
The Local Government Act 1999 imposed a duty upon all local authorities to consider "best value" in the provision of their services and how they operate as an organisation.
Earlier legislation required a council to review all of its services over a five year period by challenging, comparing, consulting and competing the way it had provided those services to the community in the past.
Fifteen service reviews were concluded in the first two years of best value (2000-2002) and each produced action plans which have been monitored internally to ensure compliance with the outcome of those reviews.
Fifteen service reviews were concluded in the first two years of best value (2000-2002) as follows :
In Year 1 : 2000 - 2001 :
- Car parks
- Pest control
- Golden sands caravan park
- Unified debt recovery
- Adur Watch
- Cemeteries and churchyards
- Internal accountancy
- Integrated customer services
- Internal audit
- Health and safety
In Year 2 : 2001 - 2002 :
- Leisure development
- Leisure management
- Communications
- Legal services
- Building control
Three reviews were not continued :
- Information services - due to scoping problems
- Miscellaneous income - due to the small scale of the review
- Building cleaning - due to a change in internal management
See the best value action plans for each of the completed reviews :
- Accountancy BV progress (.PDF 14kb)
- Adur Watch BV progress (.PDF 7kb)
- Building Control BV progress (.PDF 6kb)
- Car parks BV progress (.PDF 13kb)
- Cemeteries and Churchyards BV progress (.PDF 7kb)
- Communications BV progress (.PDF 26kb)
- Golden Sands BV progress (.PDF 5kb)
- Health & Safety BV progress (.PDF 11kb)
- Integrated Customer Services (ICS) BV progress (.PDF 12kb)
- Internal Audit BV progress (.PDF 7kb)
- Legal Services BV progress (.PDF 6kb)
- Leisure Development BV progress (.PDF 6kb)
- Leisure Management BV progress (.PDF 6kb)
- Pest Control BV progress (.PDF 7kb)
- Unified Debt Recovery BV progress (.PDF 10kb)
Best Value service inspections of integrated customer services (ICS) and of corporate communications took place in 2000/01 and 2001/02 respectively. Integrated customer services was assessed as a 'one star' service with good prospects for improvement. Corporate communications was assessed as a 'two star' service and work is progressing on the action plan arising therefrom.
In 2002 - 2003 were commenced :
- To put the customer at the heart of our business
- To promote equality and social inclusion
Both of these reviews were deferred due to the need to divert resources so as to be able to undertake a peer review in October 2002 and to take part in the West Sussex county trial of Comprehensive Performance Assessment for district councils with the Audit Commission in February 2003.
Best Value reviews commenced in 2003 - 2004 were :
- Procurement
- Alternative ways of delivering local services
- The way we work
The programme for future best value reviews is as follows :
- 2004 - 2005
- Safer Adur
- Leisure services
- Cleaning services
- 2005 - 2006
- Right to buy
- Recruitment & retention
- Environmental health
- 2006 - 2007
- Asset management and maintenance
Please note thast the Best Value tick logo is protected by
Crown copyright.
For more information about the use of the logo see : Communites
and Local Government website (www.communities.gov.uk/localgovernment/performanceframeworkpartnerships/bestvalue/bestvalue/guidance/)
